Responsible Gaming at kakabaji

At kakabaji, responsible gaming is not just a legal obligation — it is a core part of how we operate. We believe that sustainable, enjoyable online gaming is only possible when players feel supported, informed, and in control of their activity. Our platform is designed with a range of protective measures that give players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh the means to set meaningful boundaries around their play.

We understand that for the vast majority of players, cricket betting, live casino tables, and slots on kakabaji are purely recreational pursuits enjoyed alongside daily life. Our responsible gaming framework is built to keep it that way — and to act quickly and compassionately when any player signals that gambling is becoming something more than entertainment.

kakabaji adheres to the following core responsible gaming principles:

• Gaming on kakabaji is strictly for adults aged 18 and above. No exceptions.
• Players have the right to set binding financial and time limits on their accounts at any time.
• Self-exclusion requests are acted upon promptly and with full confidentiality.
• Our platform will never pressure players into increasing limits or reversing exclusions.
• Responsible gaming resources and support information are freely accessible to all players without requiring login.
• Staff involved in customer operations receive regular training on problem gambling identification and support referral.

kakabaji operates exclusively for adults. Players must be a minimum of 18 years of age to register an account, make a deposit, place bets, or participate in any promotional offer on the platform. This rule is absolute and non-negotiable.

2.1 Age Verification Process

Every new player who registers on kakabaji is required to complete an age verification check before they can access real-money gaming features. During the Know Your Customer (KYC) verification process, you will be asked to submit one of the following government-issued identification documents:

• Bangladesh National Identity (NID) card
• Valid passport (any nationality accepted for international players)
• Bangladesh driving licence

Our verification team will review submitted documents and confirm age eligibility within a reasonable processing time. Until verification is complete, deposit and withdrawal functions remain restricted. This approach ensures that kakabaji accounts are held only by verified adults.

2.2 Protecting Minors

If you share a device with younger family members or live in a household with children, we strongly recommend taking the following precautions:

• Never save your kakabaji login credentials on shared devices.
• Log out of your account completely after every session.
• Use device-level parental control software to restrict access to gambling websites on shared phones or computers.
• Do not share your bKash, Nagad, or Rocket mobile wallet credentials with minors.
• Contact support@kakabaji immediately if you suspect a minor has accessed your account.

One of the most effective ways to stay in control of your gambling expenditure is to set a personal deposit limit. kakabaji allows all verified players to set binding limits on how much they can deposit over a given time period, denominated in Bangladeshi Taka (৳).

3.1 Available Limit Types

Players may configure any combination of the following deposit limit types from their account settings panel:

• Daily limit: The maximum total amount (৳) you can deposit within any rolling 24-hour period.
• Weekly limit: The maximum total amount (৳) you can deposit within any rolling 7-day period.
• Monthly limit: The maximum total amount (৳) you can deposit within any rolling 30-day calendar period.

3.2 How Limits Are Applied

Sometimes you may feel that you need a short break from gaming without committing to a full self-exclusion. kakabaji's time-out feature allows you to temporarily suspend your account for a defined period, giving you breathing room to reassess your gaming habits without permanently closing your account.

4.1 Available Time-Out Durations

• 24-hour time-out: A one-day pause — useful if you feel you have played more than planned in a single session.
• 48-hour time-out: A two-day break to step back from the platform over a weekend or holiday period.
• 7-day time-out: A full week's break — a good reset for players who want a longer pause between gaming sessions.
• 30-day time-out: A month-long cooling-off period, suitable for players who want a significant pause while still retaining the option to return after the period ends.

4.2 What Happens During a Time-Out

While your time-out is active, the following restrictions apply to your kakabaji account:

• You cannot log in to your account on any device.
• No deposits can be made via bKash, Nagad, Rocket, Upay, or any other payment method.
• No bets can be placed on cricket, slots, live casino, or any other game category.
• Any pending bonus offers will be paused and will not expire during the time-out period.
• You will not receive any promotional communications from kakabaji for the duration of the time-out.

At the end of the selected time-out period, your account will automatically become accessible again. You will not receive a push notification or reminder encouraging you to return — the decision to resume is entirely yours.

4.3 How to Activate a Time-Out

Navigate to Account Settings > Responsible Gaming > Time-Out and select your preferred duration. Alternatively, contact the kakabaji support team via live chat or at support@kakabaji and request a time-out — our team will apply it within minutes.

Self-exclusion is the most comprehensive account protection tool available on kakabaji. It is designed for players who feel that gambling has become or is becoming a problem, and who wish to remove access to the platform entirely for an extended period.

5.1 Available Self-Exclusion Periods

• 6 months: Recommended as a minimum for players who are experiencing recurring difficulty controlling their gambling.
• 1 year: A full 12-month exclusion — provides a substantial recovery window.
• 2 years: A longer-term exclusion for players who want a meaningful break with time to build alternative coping strategies.
• 5 years: An extended exclusion for players with serious gambling-related concerns who want the strongest available protection.
• Permanent: A permanent, irrevocable closure of your kakabaji account. This cannot be reversed under any circumstances.

5.2 What Self-Exclusion Means

When a self-exclusion is activated on your kakabaji account:

• Your account is immediately closed for the full duration of the exclusion period.
• All active bonuses and pending promotions are cancelled and forfeited.
• Any positive balance remaining in your account will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer).
• kakabaji will remove you from all marketing lists. You will not receive emails, SMS, or any other promotional communications during the exclusion period.
• Attempts to create a new kakabaji account during the exclusion period using the same personal details will be rejected.
• Self-exclusion cannot be reversed during the chosen period, regardless of circumstances. Requests to lift an exclusion early will always be declined.
• At the end of the exclusion period (except for permanent exclusions), account access is NOT automatically reinstated — you must actively contact kakabaji support to request reactivation after a mandatory reflection period.

5.3 How to Request Self-Exclusion

Problem gambling — sometimes called gambling disorder — develops when gambling stops being an enjoyable pastime and starts causing harm to a person's finances, relationships, mental health, or daily functioning. It can affect anyone and is not a reflection of personal weakness or character.

Recognising the early warning signs is the first and most important step toward getting things back under control. Review the following checklist honestly:

6.1 Warning Signs to Watch For

6.2 Keeping Gaming Fun and Healthy

If none of the warning signs above apply to you, here are some simple habits to keep your kakabaji experience enjoyable and sustainable:

• Only gamble with money you have specifically set aside for entertainment purposes.
• Set a session time limit before you begin and stop when that time is reached.
• Never gamble under the influence of alcohol, drugs, or in an emotionally distressed state.
• Accept that losses are a normal part of gambling — the house always has a statistical edge over the long term.
• Balance your gambling time with other hobbies, social activities, and responsibilities.
• Regularly review your deposit and session history in your kakabaji account to stay aware of your actual spending.

Asking for help is a sign of strength. If you believe that gambling has become a problem for you or someone you know, reaching out to a professional support service is the most important step you can take. The following resources are available to players in Bangladesh and internationally.

7.1 kakabaji Responsible Gaming Team

Our in-house responsible gaming team is your first point of contact. We offer non-judgmental, confidential support and can assist with:

• Setting up or adjusting deposit limits, time-outs, or self-exclusion
• Providing information about responsible gaming tools and how to use them
• Listening to concerns about your own or another person's gambling behaviour
• Referring players to external professional help services when appropriate

Contact the kakabaji responsible gaming team via live chat (available 24/7 on the platform) or by email at support@kakabaji. All responsible gaming enquiries are treated with strict confidentiality.

7.2 National & International Help Organisations

The following organisations provide free, confidential support to people affected by problem gambling:

7.3 Mental Health & Crisis Support

Problem gambling can have a significant impact on mental health and emotional wellbeing. If you are experiencing feelings of anxiety, depression, hopelessness, or crisis related to gambling — or any other cause — please reach out to a mental health professional or crisis support service in Bangladesh immediately. Your wellbeing is more important than any game.

If you have any questions about kakabaji's responsible gaming tools, wish to activate a limit, time-out, or self-exclusion, or simply want to talk to someone about your gaming habits, our support team is available around the clock every day of the year — including Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26).

8.1 How to Reach Us

• Live Chat: Available 24/7 directly on the kakabaji platform. The fastest way to get immediate assistance with any responsible gaming request.
• Email: support@kakabaji — we aim to respond to all responsible gaming enquiries within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours at all other times.

8.2 What to Include in Your Message

To help us process your responsible gaming request as quickly as possible, please include the following information when contacting us:

• Your registered kakabaji account email address
• Your full name as registered on the account
• The specific tool you wish to activate (deposit limit, time-out, self-exclusion)
• Your preferred duration or limit amount in ৳ (if applicable)

Responsible gaming is a shared responsibility. kakabaji provides the tools, information, and support — but staying in control ultimately begins with you. We are proud to be a platform that takes player wellbeing seriously, and we will continue to invest in and improve our responsible gaming framework for every player across Bangladesh.